ReelsOn Casino Privacy Policy

Information We Collect

When you set up an account, we collect personal details such as your name, email address, phone number, date of birth, and home address. We also record payment details, transaction history, and gameplay activity to handle your requests and keep our records accurate.

We automatically gather technical information such as your IP address, browser type, device details, and how you use the website. This allows us to enhance our services and identify potential security concerns.

How We Use Your Information

We use your personal data to confirm your identity, handle transactions, and offer customer support. Your details also assist us in meeting legal obligations and helping to prevent fraud or money laundering.

We may provide you with updates about your account, special offers, and important service information. You can opt out of marketing messages at any time via your account settings or email preferences.

Your gameplay data enables us to enhance our platform and tailor your experience. We review usage patterns to suggest games and features that may suit your interests.

Data Security

Your information is safeguarded with industry-standard encryption protocols, including TLS 1.2 or above. All sensitive data is encrypted both when it’s sent and while it’s stored.

Our systems are regularly audited and updated to maintain security. Access to personal information is limited to authorised staff members, all of whom are required to uphold confidentiality at all times.

We keep a close eye on our platform at all times to spot any suspicious activity or unauthorised access attempts. Should a security breach occur, we will inform affected users as soon as possible.

Data Sharing

We do not sell or rent your personal information to third parties. We only share data when required to deliver our services or to meet legal requirements.

We partner with reputable payment providers to process transactions securely. These companies only access the information necessary to carry out their services.

Government authorities may request user data as part of legal investigations. We cooperate with legitimate requests while striving to safeguard your rights wherever possible.

Your Rights

You can access, update, or remove your personal information at any time. Simply get in touch with our support team to make these requests.

You can request a copy of all the data we hold about you. We’ll send this information to you in an easy-to-read format within 30 days.

You have the right to object to specific data processing activities or ask us to limit how we use your information. We will respect these requests unless we have valid reasons to continue processing.

If you decide to close your account, your personal data will be deleted once all outstanding transactions are settled and any necessary retention periods have been observed.

Cookies and Tracking

We use cookies to remember your preferences, keep your session active, and analyse how the website performs. Essential cookies are required for the site to work correctly.

Analytics cookies help us learn how visitors interact with our platform. This insight allows us to enhance site navigation and improve available features.

You can adjust your cookie preferences at any time via your browser settings. Please be aware that turning off certain cookies may impact how the site works.

Third-Party Services

We use third-party analytics and marketing tools to enhance our services. These providers manage their own privacy policies.

Our website may include links to external sites. Please note that we are not responsible for the privacy practices of these third-party websites.

Data Retention

We hold your personal information for as long as your account is active. Once your account is closed, we retain some records in order to meet legal and regulatory obligations.

Transaction records are retained for seven years in line with anti-money laundering guidelines. Your gaming history is maintained as required by licensing standards.

International Transfers

Your data may be transferred to servers based outside your country of residence. We take suitable measures to safeguard your information throughout these transfers.

We adhere to relevant data protection laws, no matter where your information is handled.

Children's Privacy

Our services are designed for users aged 18 and over. We do not knowingly gather personal information from anyone under this age.

If we become aware that someone underage has supplied personal information, we will remove it straight away and close the account.

Changes to This Policy

We may revise this Privacy Policy from time to time to reflect updates in our practices or any changes to legal requirements. If there are significant changes, we will let you know by email or through an announcement on our website.

The date of the most recent update is shown at the top of this policy. We recommend checking it from time to time to stay up to date with how your information is protected.